![]() If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. We use the following carriers to deliver our orders: These delays will vary depending on the nation of delivery, customs department policies and procedures in dealing with the type of product ordered. This 7 business day buffer is not a guarantee of time-frame for the release of packages. It is recommended that you plan for at least 7 business days additional time to receive your shipment. Complex cannot guarantee an arrival or delivery date, as the customs department can delay release of any package for any reason. They are calculated by customs upon arrival of the package. Complex assumes no liability for these charges, nor are we able to predetermine or estimate these fees ahead of time. ![]() This charge is determined by the recipient country's government. International shipping recipients WILL be required to pay duties/taxes by their nation's customs in order to obtain possession of their shipment. SHIPPING POLICY:Īll orders are shipped within 5-7 business days + (Transit time dependent upon shipping service chosen) Monday - Friday 8am - 5pm. To initiate a return due to product defects, damages, or lost in transit please contact us provide images if applicable)Ĭomplex media will not reimburse shipping charges, nor are we responsible for items returned prior to receiving authorization from an official agent. Returned items will be replaced and sent back to you within 7-10 business days. Returns for product related issues must be initiated within 14 days of date that the item was received. ![]() If you have any questions or concerns related to refunds please contact us at RETURN POLICY: No refunds will be issued unless special conditions apply. All sales are final unless due to product defect or damage in transit. ![]()
0 Comments
Leave a Reply. |